Screen Printing FAQ's
Screen Printing FAQ
How do I place an order?
Placing an order is easy if you know what you want and have the information to get started. Here’s what we need:
PRINT READY ARTWORK.
• If you don’t have print-ready professional artwork, we’ve got the skills to help you out. We charge $45 per hour and can help you bring your ideas to life.
• If you think you have print-ready professional artwork send it our way!
APPAREL STYLE(S), COLOR(S) AND SIZES.
• We offer thousands of styles, hundreds of colors and a variety of sizes, let us know what you’re looking for and we’ll get you a custom quote, but remember we can’t give you a complete quote without seeing your artwork and knowing the number of ink colors, print locations, and estimated quantity. Contact us with the garment styles and colors you’re looking for and we’ll get your some options to fit your needs.
ORDER DEADLINE.
• If you have a specific event or date that you need your printed garments, we need to know that date when you place your order.
SHIPPING + PAYMENT.
• If we’re shipping your order – we need to know where to send it!
• Once we have your order details confirmed and you’ve approved your art proof, we can get your order invoiced. We accept cash, business checks, and credit cards.
When will my order be ready?
Our standard turnaround time is 12-14 business days based on our current workflow. That period of time begins the day we receive approval on Montana 35-supplied artwork proofs and final garment quantities. Shipping is not included in our standard turnaround time; all standard shipments go out UPS Ground, please plan accordingly or make other arrangements.
How do Rush Charges work?
We will do everything we can to accommodate your deadline without a rush charge. However, in some cases we may require a rush fee if overtime is needed to meet your deadline.
What are the costs associated with my order?
We try our best to eliminate hidden costs, setup fees, screen charges, etc – however every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:
If Needed Professional Graphic Design and Illustration – Artwork is billed at $45/hr
Garment Cost + printing – The cost of your garment and printing are combined, together this becomes the majority of the cost of your printed order. On many orders, this is the only charge on your invoice. This price varies with every garment style, order quantity, print locations, and number of ink colors per location. Please contact us for a custom quote and feel free to send over your print-ready artwork if you have it. If you still have artwork to finish or have us design, that’s not a problem either.
Color Change Fees – When our customers request us to change the ink colors during the print run for different ink colors on different garments during a single order, we charge $10/color for color change fees. We waive color change fees on larger orders.
Can we get samples?
Blank garment samples are encouraged if you are looking for a specific color, style or fit. Provided you place an order with us using the sample(s), we bill the samples with your regular order. However, if you decide not to order the samples or not to order at all, then you will be required to pay a sample cost for the blank piece and any necessary shipping.
Printed sample costs are the equivalent of ordering one t-shirt and will always be subject to setup charges. Screen printed samples are subject to the same processing times as regular orders so please plan accordingly.
Can you ship my order?
Yes we can ship your order. We ship via UPS or USPS depending on the size of your order and your deadline. Shipping times are not factored into our standard turnaround times. If you need an order to arrive on a certain date, please provide us with that date when you place your garment order. Shipping charges based on order details. We are not responsible for lost or stolen garment orders and we always insure shipments for the replacement cost.
What are my garment style options?
Fortunately for our customers we offer thousands of garment options, styles and colors from a variety of manufacturers and suppliers. If you’re an indecisive person, this can be a problem, but we’ll do our best to guide you through the options or set you free to browse websites for an endless evening of indecision. Unfortunately there is not a single website or catalog we can provide to view all available garment options and their prices. Our staff does have a wealth of knowledge and resources so we encourage you to contact us to help you find your ideal garment style. While most printers work with just a handful of manufacturers or suppliers, we specialize in custom printing and are focused on working with customers to deliver the right blend of garment style and function. We offer Bella/Canvas, American Apparel, Royal Apparel, Alternative Apparel and a variety of other specialty garment options in addition to the more standard Gildan, Anvil, and similar product lines. We print on a large variety of items including t-shirts, sweatshirts, long sleeve shirts, polos, youth shirts, infant onesies, shorts, sweatpants, jerseys, totes, patches, jackets, bandannas, scarves, head bands, hats, and even fabric books. We also work with specialty suppliers for restaurant industry options, workwear, sports apparel, and hats
How do you need my artwork?
All artwork is preferred in vector format, they can be CDR, illustrator or pdf files with all fonts outlined. Raster graphics must be created at full size, at 300 dpi or higher and should have each color on its own layer. We accept the following hi-resolution file formats: cdr, ai, pdf, eps, svg, psd, tiff, and some hi-resolution jpgs. Color separations are done in house as part of your order charges. All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact your graphic designer or our art department. Please do not send any Microsoft documents for printing. There is not a single Microsoft programs that allow users to create hi-resolution graphics for professional screen printing. If you do submit your artwork as low-resolution graphics, it will be subject to design charges necessary to re-create your artwork as a print-ready graphic. IF WE RECREATE YOUR ARTWORK, PLEASE CHECK SPELLING AND NUMBERS, ONCE THE ARTWORK GOES TO PRINT WE WILL NOT MAKE ANY CHANGES OR REPLACE ITEMS THAT ARE MISSPELLED OR HAVE AN INCORRECT NUMBER. YOU ARE STILL RESPONSIBLE FOR FINAL PAYMENT AND THE COST OF THE JOB TO BE REPRINTED.
What are your graphic design capabilities?
We work with some of the best graphic designers in the industry. If you artwork needs to be made print ready we can help with that.
I have shirts, can you print them?
Montana 35 does not accept customer supplied items for any process other than embroidery.
What is your misprint policy?
We inspect all garments before, during and after printing to ensure the highest quality; but we are human. We do our best to provide the highest quality garment possible. All of our shirts are hand-printed and sometimes there are some print or color variances. Through our specialty printing processes there is a possibility that not every shirt will be exactly the same. Subtle difference between each printed shirt is part of the brilliance of screen-printing. From time to time human error surpasses our limits of professional printing and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. Misprints that exceed 3 shirts or 3% of the original order–5 shirts–and those orders below our quality levels may be replaced at our expense. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra, particularly in the case of an order printed with water-based inks. Any misprint issues must be brought to our attention within 2 weeks of garment delivery and garments must be unworn.
We are not responsible for any imperfections in provided garments (contract printing) and cannot offer misprint replacements on provided garment orders.
What’s the price difference between custom embroidery and screen printing?
Depending on the size and scope of your order, custom embroidery is likely going to cost more than screen printing. It costs extra because you’re paying for a more detailed, professional look. If you’re wondering which method you should use for your order, we’d recommend giving us a call and walking us through your needs and desires. Montana 35 offers FREE quotes, so be as detailed as possible when you tell us what you want!
Contact us to get your quote 406-837-2926